Shipping & Delivery
We deliver your orders through delivery partners. Contact us to confirm delivery details before ordering.
Where we deliver
Contact us before ordering to ask about delivery areas or international shipping.
Preparation and delivery time
Contact us before ordering to ask about preparing and delivering your order.
Delivery cost
Contact us to confirm the delivery cost before ordering.
Cash on delivery
You can pay cash on delivery or online. For cash on delivery, the order is handed over against the full amount, and the courier is not authorised to accept a different amount.
Pick-up from the store
Contact us before ordering to ask about collection from the store.
Tracking your order
You can follow the status of your order from "My orders" in the app.
If delivery fails
Please make sure your address and phone number are correct. A failed delivery caused by wrong details or no answer may return the order to us, and the return cost is passed to the person who placed it. Contact us about the conditions for refusing an item at the door.
If your order arrives damaged
Inspect the item in front of the courier before accepting it. If it arrives damaged, you may refuse delivery at the door and report it immediately through the Contact page or at support@fantasia-shop.com with your order number. If you discover damage after the courier leaves, report it within 24 hours of delivery with a photo or video. A branch manager or a person with refund permission approves the refund. The courier inspects the returned item at the door, then the warehouse inspects it. This policy applies to online orders only; see the Returns & Exchange policy for the full conditions.