Returns & Exchange

We want you to be happy with every piece that reaches you. If you are not, here is what you can do.

Timeframe

You may request an exchange or return within seven days of receiving your order.

Condition of the item

It must be in its original condition: unworn, with all tags and packaging intact, and free of perfume, makeup or odour. An item that does not meet this cannot be accepted, because it can no longer be sold.

What cannot be returned

Made-to-measure or personalised pieces, intimate garments, and any item sold in a clearly marked final-sale reduction.

How to request it

Email support@fantasia-shop.com or use "My orders" in the app, with your order number, the reason, and a photo if the item is faulty. We reply within two working days with return instructions.

Return costs

If the item is faulty or we sent the wrong piece, we cover the full cost of return. If you are returning because you changed your mind or the size was wrong, the shipping cost is yours.

Refunds

Once we receive and inspect the item, we refund by the original payment method within seven working days. For cash-on-delivery orders, the refund is made by a method we agree with you.

Exchanges

An exchange for another size or colour is available under the same conditions, subject to the replacement being in stock.